Find answers to our most commonly asked questions here by clicking on one of the topics below:
WHAT IS eYongs'S POLICY TOWARDS ARTISANS?
The purpose of eYongs is to create a system through which the artists and artisans
of the world can display their fine works to a global audience of prospective
customers. eYongs does not charge artists any fees for listing their items on
the website. Furthermore, artists remain fully independent--they are free to raise
their prices, lower their prices, or remove their items from our website. By cutting
out the long strings of middlemen, eYongs allows both consumers and artisans to
get the most out of each and every transaction.
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WHY DO PRICES FLUCTUATE AT eYongs?
Price fluctuation occurs primarily because eYongs products are available direct
from our asia offices and therefore foreign currency fluctuation impacts their
price in dollars. These changes are typically very small, although in the case
of large currency movements such as those of Brazil and Indonesia in 1999, the
price swings can be noticeable. Another factor in price fluctuation is that artists
have control over their pricing and can change their prices based on the supply
and demand of their products.
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DO THE ARTISANS SHIP PRODUCTS?
No. Although the artisans are often involved in the process, we have a fulfillment office in each of our regions which carefully packs and ships each of your orders. Every order is hand-packed with love, which would be the only way to treat the beautiful handmade items destined for your home from overseas.
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IS IT SAFE TO USE MY CREDIT CARD ONLINE AT eYongs?
Using your credit card to shop at eYongs is extremely safe. Our secure payment
gateway employs the latest encryption technologies to ensure that your credit
card information remains private.
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HOW LONG WILL IT TAKE FOR ME
TO RECEIVE MY ORDER?
Typically, orders will arrive to the destination address in 2-3 weeks. The amount of time that it takes for your order to reach its destination depends on several factors. One factor is your choice of shipping service--as you might expect, the higher the shipping rate, the faster the service. During Checkout, we will show you a list of available shipping services and their corresponding prices and timeframes.
Another factor is the type of product you have ordered. In some cases, particularly
with larger or more expensive items, it could take somewhat longer for the international
office to procure the item and/or prepare it for shipping. Finally, because the
items listed on eYongs are handmade and are not stored in warehouses in mass quantities,
there are some occasions when orders must be specially made, and this can present
delays in the shipment of an order.
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WILL I BE REQUIRED TO PAY ANY IMPORT TAXES OR DUTIES ON THE ITEMS I ORDER?
Customers are encouraged to contact their local courier or customs bureau to inquire
about possible import taxes. eYongs cannot be held responsible for duties or taxes
imposed by the local government on orders delivered to countries other than the
China. Please note that while we will declare orders containing a gift message
as "Gifts" on the Customs declaration.
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WILL I BE REQUIRED TO OBTAIN ANY IMPORT PERMITS FOR THE ITEMS I ORDER?
Normally, the recipient will never be asked to do anything special to receive
the package.
Customers outside China, are encouraged to contact their local customs bureau
to inquire about any special import requirements for the specific commodities
being ordered. For all orders being shipped to addresses outside of China, it
is the customer's sole responsibility to inquire about special import formalities
(and any related fees) that may be required to import the goods purchased into
the destination country.
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WHAT IS YOUR POLICY ON RETURNS AND EXCHANGES?
At eYongs, we want you to be completely satisfied with your purchases. We believe
that the creation of a bridge between consumers and world artists depends on extremely
high quality products and trust. For that reason, we allow customers to return
products if damaged or has a manufacturing defect. The best way to arrange for
an exchange is to contact our staff who will give you correct instructions pertaining
to your particular order. Every exchange scenario can be different and there may
be times when we can help you avoid unnecessary costs of sending your items back
to us.
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IF I RETURN SOMETHING, WILL THE ARTIST BE FORCED TO COVER THE COST OF THE ITEM(S)?
Absolutely not. The eYongs are full responsibility for all aspects of an order.
As such, the financial burden for returns is placed solely on eYongs's shoulders
-- leaving our artists financially unaffected by product returns.
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WHAT IF I DON'T RECEIVE MY ORDER?
Be sure to indicate the correct mailing address when you are filling out your
order form. eYongs is not responsible for items that have not been received due
to an incorrect address or change of address. If you have not received your order
and would like to check the status, please contact us (be sure to note your order
number and email address, and verify the correct mailing address). We will check
our records to determine when your order was processed and mailed.
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WHAT IF MY ORDER IS INCOMPLETE?
If you believe part of your order is missing, please contact us immediately. (be
sure to note your order number and email address). If it is determined that your
order was incomplete, the missing portion will be sent to you at no additional
charge.
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WHAT IF MY ORDER ARRIVES DAMAGED?
In the event that all or part of your order should arrive damaged, you will be
entitled to a full refund. You will need to return the damaged product to eYongs
at our expense.
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WILL eYongs EVER GIVE OUT MY PERSONAL
INFORMATION TO THIRD PARTIES?
eYongs wholeheartedly respects your privacy and thus will never release any personal
information (including your home address, email address, and phone number) to
any third party.
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HOW CAN I TELL THE ACTUAL SIZE OF A PRODUCT OR PAINTING?
As you know, pictures can be deceiving. For that reason, it is very important
that you look at the size of a product before making a decision about whether
to purchase it. You should be very careful when picking out products. The same
goes for paintings--a work that is 30 cm x 40 cm will appear to be the same size
as a work that is 120 cm x 160 cm. The reason for this is simple: we want to offer
you the best possible perspective of a product's appearance and detail, and sometimes
this comes at the expense of providing a true representation of the product's
actual size. All products do come with size and weight specifications, however,
so be certain to make that one of the things you check when viewing a product.
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DOES eYongs SHIP TO COUNTRIES OTHER
THAN CHINA?
Yes! In keeping with our international focus, eYongs is proud to ship to many
countries around the world.
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